ISO 9001:2015

Quality Management

Overview

Quality management systems — Requirements

ISO 9001 is a globally recognized standard for quality management. It helps organizations of all sizes and sectors to improve their performance, meet customer expectations and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve a quality management system (QMS). Implementing ISO 9001 means your organization has put in place effective processes and trained staff to deliver flawless products or services time after time.

Publication Date

September 22, 2015

Benefits

Deliver quality. Build trust.

ISO 9001 supports organizations in achieving consistent quality, continuous improvement, and customer satisfaction. The benefits span internal operations and external perception, fostering lasting success through a strong quality framework.

Customer Confidence

The standard ensures that organizations have robust quality control processes in place, leading to increased customer trust and satisfaction.

Effective Complaint Resolution

ISO 9001 offers guidelines for resolving customer complaints efficiently, contributing to timely and satisfactory problem-solving.

Process Improvement

The standard helps identify and eliminate inefficiencies, reduce waste, streamline operations, and promote informed decision-making, resulting in cost savings and better outcomes.

Ongoing Optimization

Regular audits and reviews encouraged by ISO 9001 enable organizations to continually refine their quality management systems, stay competitive, and achieve long-term success.

FAQs

Common things to know about ISO 9001:2015

Standards provide structured, clear, and consistent answers to common questions, enhancing user understanding, accessibility, and information quality.

Who should use the ISO 9001 standard?

Is there a standard adapting the requirements of ISO 9001 to my sector?

What topics does ISO 9001 cover?

What is the ISO definition of quality?

Find more answers.

Resources

Guides and toolkits.

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Gap Assessment Checklist

Get ready for your ISO 9001:2015 certification with our Gap Assessment Checklist. This resource helps you identify areas for improvement and create a plan to address them effectively.

Certification

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Plan.

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