ISO/IEC 20000-1 is the international standard for IT service management, providing a structured framework for organizations to plan, design, transition, deliver, and continually improve their services. It helps ensure that services consistently meet business needs and deliver real value to customers. This standard is ideal for organizations seeking to demonstrate the quality and reliability of their service delivery, as well as for customers who want assurance that their providers follow a consistent and professional approach. ISO 20000-1 is also used by service providers in supply chains, auditors conducting conformity assessments, and trainers or consultants supporting effective service management. By implementing ISO 20000-1, organizations can build trust, increase efficiency, and drive continuous improvement across the entire service lifecycle.